Frota Billor — análise completa

28,8%

dos trucks quebram até 30d após a entrega (137/475 — SE ∪ WO)of trucks break within 30d of delivery (137/475 — SE ∪ WO)

$14,0M

custo real (service entries) — WOs capturam só $8,2Mreal cost (service entries) — WOs capture only $8.2M

$3,37M

lançados em fintech (2.759 requests, 456 trucks)issued as fintech (2,759 requests, 456 trucks)

$3,38M

fintech recebida (Paid) · $5,26M em abertofintech received (Paid) · $5.26M open

$5,99M

fintech perdida (Canceled + WriteOff)fintech lost (Canceled + WriteOff)

58%

das SEs com WO correlacionada (determinística)of SEs with correlated WO (deterministic)

1Garantia — quebras até 30 dias após o deliveryWarranty — failures within 30 days of delivery

Universo: 475 trucks entregues há 30+ dias. Quebra = service entry OU work order corretiva (VMRS: Corrective / Damaged / Accident / Towing), excluindo preparação de entrega e preventivas. 137 trucks (28,8%) voltam à oficina dentro da garantia — 18 só aparecem em service entries (reparo externo sem WO). 25% das primeiras quebras acontecem nos primeiros 22 dias.Universe: 475 trucks delivered 30+ days ago. Failure = corrective service entry OR work order (VMRS: Corrective / Damaged / Accident / Towing), excluding delivery prep and preventives. 137 trucks (28.8%) return to the shop within warranty — 18 only appear in service entries (external repair without WO). 25% of first failures happen within the first 22 days.

% de quebra ≤30d por cohort de aquisição≤30d failure % by acquisition cohort

O que quebra na garantia (top itens, sem taxas)What breaks under warranty (top items, fees excluded)

Item	Ocorrências ≤30dOccurrences ≤30d
Towing / roadside	41
PneusTires	11
Wheel speed sensor	10
Fairing	8
BateriaBattery	8
DPF forced regen	7
Speed limit adjustment	7
Para-brisaWindshield	6
Disco de freioBrake rotor	6
Sensor NOxNOx sensor	5
Inverter	5

O processo já melhorou — e dá para provar.The process has already improved — and it's provable. Cohorts antigos quebravam 40–60% na garantia (Set/24: 60%); os recentes caíram para 6–13% (Jun/25: 6,4%; Jul/25: 13,3%). O pico Jan–Mar/2025 coincide com a fase de maior volume de entregas.Older cohorts broke 40–60% under warranty (Sep/24: 60%); recent ones dropped to 6–13% (Jun/25: 6.4%; Jul/25: 13.3%). The Jan–Mar/2025 peak matches the highest delivery volume.

Perfil da quebra de garantia: elétrico-sensorial + desgaste testável na entrega.Warranty failure profile: electrical/sensor + wear items testable at delivery. Sensores, bateria, DPF, freios e para-brisa dominam — todos verificáveis no delivery center com scan, teste de carga e regen preventivo.Sensors, battery, DPF, brakes and windshield dominate — all verifiable at the delivery center with scans, load tests and preventive regen.

Garantia de fábrica/estendida: buraco de dados.Factory/extended warranty: data gap. Só 105/565 trucks têm warranty_end registrado no Fleetio. A garantia estendida está no histórico de compra (Douglas) — integrar isso ao cadastro permite recuperar como warranty claim reparos que hoje viram custo Billor ou fintech.Only 105/565 trucks have warranty_end recorded in Fleetio. Extended warranty lives in purchase records (Douglas) — integrating it enables recovering as warranty claims repairs that today become Billor cost or fintech.

2Fintech — lançado × recebido × em aberto × perdidoFintech — issued × received × open × lost

Fontes: gold.billor_fintech_requests_approved_vw (lançamento por truck, desde jul/2025) e core.installments com charge_type = Fintech (recebimento parcela a parcela).Sources: gold.billor_fintech_requests_approved_vw (issuance per truck, since Jul/2025) and core.installments with charge_type = Fintech (collection installment by installment).

Parcelas de fintech por status (frota)Fintech installments by status (fleet)

ResumoSummary

	Trucks	ParcelasInstallments	ValorAmount
Recebido (Paid)Received (Paid)	513	11,315	$3.38M
Em aberto (Pending)Open (Pending)	465	10,650	$5.26M
Perdido (Canceled + WriteOff)Lost (Canceled + WriteOff)	~370	16,663	$5.99M
Rolado (Paid By Renegotiation)Rolled (Paid By Renegotiation)	294	16,887	$7.66M
Paid By Retention	11	29	$16k

⚠ Semântica: parcelas incluem juros/spread; renegociações encadeiam saldos (o mesmo principal reaparece). "Lançado" ($3,37M) é o requested_amount das 2.759 requests aprovadas. "Paid By Retention" é a cobertura por CX que o Jardel citou — já existe como status.⚠ Semantics: installments include interest/spread; renegotiations chain balances (the same principal reappears). "Issued" ($3.37M) is the requested_amount of 2,759 approved requests. "Paid By Retention" is the CX coverage Jardel mentioned — it already exists as a status.

A perda é da ordem do lançado: $5,99M cancelado/write-off contra $3,37M lançados desde jul/2025.Losses are on the order of issuance: $5.99M canceled/write-off vs $3.37M issued since Jul/2025. Grande parte do cancelado é churn com fintech em aberto (ex.: ciclo Jonathan no caso 1361). Cruzar installments Canceled × contratos terminated dá a perda por churn exata por truck — a coluna que o Jardel pediu no report de frota (disponível na planilha, aba Fintech, fase 2).Much of the canceled amount is churn with open fintech (e.g., the Jonathan cycle in case 1361). Crossing Canceled installments × terminated contracts yields exact churn loss per truck — the column Jardel asked for in the fleet report (spreadsheet, Fintech tab, phase 2).

3Peças que mais quebram (corretivas)Top failing parts (corrective)

Base primária: line items corretivos das service entries (o serviço executado); WOs mantidas como visão complementar. Taxas/fees excluídos.Primary base: corrective line items from service entries (the executed service); WOs kept as a complementary view. Fees excluded.

Por frequência (service entries)By frequency (service entries)

Por custo (service entries, US$)By cost (service entries, US$)

Sistemas VMRS — ocorrências corretivas × custo (service entries)VMRS systems — corrective occurrences × cost (service entries)

Três famílias concentram o problema:Three families concentrate the problem: (1) pós-tratamento/exaustão — DPF, NOx, DEF: $494k e o item unitário mais caro; (2) vedações e rodagem — fuel injector seal (314x), wheel bearing seal, o-rings; (3) dano físico — cab & sheet metal lidera em ocorrências (1.296x/$381k): fairing, fender, mudflap — conversa direta com franquia/fintech do driver.(1) aftertreatment/exhaust — DPF, NOx, DEF: $494k and the priciest unit item; (2) seals & running gear — fuel injector seal (314x), wheel bearing seals, o-rings; (3) physical damage — cab & sheet metal leads occurrences (1,296x/$381k): fairing, fender, mudflap — directly tied to driver deductible/fintech.

SE ↔ WO:SE ↔ WO: 58% das service entries têm WO correlacionada por work_order_number (validação 99,9%); heurística por data+valor só adiciona 0,5% — os 42% restantes são reparo externo genuíno, sem ordem interna. WO como métrica de custo subconta ~40% do gasto.58% of service entries have a WO correlated via work_order_number (99.9% validation); date+amount heuristics add only 0.5% — the remaining 42% are genuine external repairs with no internal order. WO as a cost metric undercounts spend by ~40%.

4Oficinas — onde a frota é atendidaShops — where the fleet is serviced

Top oficinas por custo total (US$ mil)Top shops by total cost (US$ k)

BR Diesel concentra $3,67M em 926 visitas (26% do gasto)BR Diesel concentrates $3.67M across 926 visits (26% of spend), ticket médio $3.965 — seguida por Flyk ($800k) e J Arthur ($1,05M somando as duas razões sociais). Loves: 616 visitas de ticket baixo ($808) — perfil estrada. Volume + ticket alto no mesmo vendor = alavancagem máxima para renegociação e QA de estimates., average ticket $3,965 — followed by Flyk ($800k) and J Arthur ($1.05M across both entities). Loves: 616 low-ticket visits ($808) — road profile. Volume + high ticket at the same vendor = maximum leverage for renegotiation and estimate QA.

5Breakdown (towing / road side)Breakdown (towing / road side)

Work orders, custo mensal e towings (service entries)Work orders, monthly cost and towings (service entries)

O Fleetio parou de enxergar breakdown em set–out/2025 — em todas as fontes.Fleetio stopped seeing breakdowns around Sep–Oct/2025 — in every source. Towing nas service entries: 55–90/mês (jan–ago/25, $1,23M) → ~3/mês depois. O fluxo migrou para Zendesk/FleetNet e o custo passou a viver na fintech (caso 1361: $6,4k de estrada sem SE). A fase Zendesk da tabela unificada fecha esse buraco.Towing in service entries: 55–90/month (Jan–Aug/25, $1.23M) → ~3/month afterwards. The flow moved to Zendesk/FleetNet and the cost now lives in fintech (case 1361: $6.4k of road cost without SE). The Zendesk phase of the unified table closes this gap.

Issues: 13.846 registradas, 3.437 abertasIssues: 13,846 recorded, 3,437 open — backlog desde abr/2025; fechamentos em lote indicam falta de triagem, não só defeito real. — backlog since Apr/2025; batch closures indicate triage debt, not only real defects.

6Recomendações para inspeção e deliveryRecommendations for inspection & delivery

Checklist eletrônico pré-delivery guiado pelos dados:Data-driven pre-delivery checklist: scan de fault codes + bateria sob carga + sensores ABS/NOx + regen se soot alto + trincas de para-brisa + palhetas. Cobre a maioria dos itens que quebram em 30d.fault-code scan + battery load test + ABS/NOx sensors + regen if soot high + windshield cracks + wipers. Covers most items failing within 30d.

Test drive de validação (50–100 mi) antes do availableValidation test drive (50–100 mi) before available — 41 towings em 30 dias mostram que sair rodável ≠ sair confiável. — 41 towings within 30 days show that driveable ≠ reliable.

Programa de pós-tratamento:Aftertreatment program: baseline de DPF na entrega (delta de pressão + histórico de regen) — 2º maior custo corretivo.DPF baseline at delivery (pressure delta + regen history) — 2nd biggest corrective cost.

Gatilho de reincidência:Recurrence trigger: 2º towing ou 3ª corretiva do mesmo sistema em 90d → diagnóstico completo com aprovação N2.2nd towing or 3rd corrective in the same system within 90d → full diagnostic with N2 approval.

Fechar o buraco do breakdown:Close the breakdown gap: todo road side do Zendesk gera service entry (ou registro na tabela unificada) com custo + referência de fintech obrigatória.every Zendesk road side generates a service entry (or unified-table record) with cost + mandatory fintech reference.

Registrar garantia estendida no cadastroRecord extended warranty on the asset (hoje 105/565) e checar cobertura ANTES de aprovar reparo — radiador/DPF/motor podem ser warranty claim, não custo. (today 105/565) and check coverage BEFORE approving repairs — radiator/DPF/engine may be warranty claims, not cost.

KPI mensal de garantia:Monthly warranty KPI: % quebra ≤30d por cohort de entrega, meta <10% (Jun/25 provou: 6,4%).≤30d failure % by delivery cohort, target <10% (Jun/25 proved it: 6.4%).